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Pulju.net
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Worldwide delivery! Shipping to Sweden €7.90, United States €12.90, United Kingdom €9,90, Canada €14.90 and EU €9.90 / €14.90,
Non EU countries: prices exclude VAT 24%, calculated at the checkout.
Product returns
We believe that you will be satisfied with our products. Still, situations can arise where it is necessary to return the product. Therefore we have refined the return process to be as smooth as possible. You have a right to return the product within 30 days starting on the date you received it. You can either replace the product with another product or receive a refund.
When you are returning the product inside Finland, please inform the staff of the postal service that it is a CUSTOMER RETURN. Please note that outside Finland you will have to pay the postal fees for your return, unless you have received a faulty or wrong product. In case of buyer’s remorse, please remember that the product you are returning has to be unused and in the condition you received it in.
Return address
SF-Fennica Oy / Pulju.net
Hameentie 157
00560 Helsinki
FINLAND
Instructions for returns
If for some reason you wish to return a product, follow the instructions below:
- Pack the product in the product package the same way it was when delivered to you
- Check that all manuals, notes and other separate parts of the product are packed inside correctly
- Put the product in a separate postal package – do not send the product without a protective package
- Download the customer return form in PDF form - print and fill out
- Include the customer return form and the invoice copy you received with the parcel
- You are responsible for the product and the shipment until we receive it
Additional info on returns
If you are returning a damaged or otherwise faulty product, send it to us according to the info above and inform us whether you want a replacement product or your money back. In both cases you WILL HAVE TO include the invoice copy you received with the shipment. We will return the money to a bank account of your choice.
When returning a product, include the invoice and the customer return form (link above) or a free-form letter that details the faults/problems and informs us of your account number and wishes regarding the compensation.
If you want your money back for a product that is not faulty but you find otherwise unsatisfactory, or that has been shipped late, it has to be in perfectly original condition for a full refund. In case we receive an incomplete product or a product that is in bad condition because of the customer, we cannot accept the return.
Final tips
Do not attach any stickers or such to the products or add anything to the package that doesn’t belong there. The product has to be packed in a postal package so that it is well protected against the hazards of shipment. The customer is responsible for the product until we have received it.
If you have any questions you can contact us at +358 10 525 1825 (Mon-Fri 10.00 - 17.00 GMT +2) or via e-mail.
Products that are custom made for the customer, or separately ordered from a third party for the customer, cannot be returned.
Our company has been established in 1993 and Pulju.net online store was started as early as 2002. So we know our e-commerce thing and you can be rest assured that we know our stuff when it comes to taking orders in and processing them to our valued customers. That means you.
You can reach us by telephone mon-fri (10:00 - 17:00 GMT +2) from number: +358 10 525 1825. Please note, we only understand if you speak either Finnish or English.
Also, you can send us an email at info@pulju.net
We are proud of our fast delivery times here at Pulju.net. To Finnish destinations the parcel usually arrives during the next day (excluding weekends). Within Europe we use Finnish postal service Priority and EMS shipping with a delivery time of 2-7 days depending on destination.
We ship worldwide. Just check your country at the checkout. Non EU deliveries are without VAT24%, calculated at the checkout.
The online store will automatically send you a tracking number for the parcel when the products are picked up for packing. During Christmas time the delivery times may be a little longer than usual. We hope you understand and forgive us. Thank you.
We believe that you will be satisfied with the products you ordered. Still, situations can arise where it is necessary to return the product. Therefore we have refined the return process to be as smooth as possible. You have a right to return the product within 30 days starting on the date you received it. You can either replace the product with another product or receive a refund.
Please note that outside Finland you will have to pay the postal fees for your return, unless you have received a faulty or wrong product. In case of customer return for unwanted or damaged goods, or if you have received an wrong item, please contact us before doing anything else by email: info@pulju.net or by telephone: +358 10 525 1825
In case of buyer’s remorse, please remember that the product you are returning has to be unused and in the condition you received it in.
We have been doing e-commerce in Finland since 2002. So one could say we are pretty experienced in taking orders in and shipping stuff to people. Our company has been established in 1993 and e-commerce we started over 19 years ago.
Worldwide shipping:
- Nordic countries: 2-4 days
- EU area: 3-7 days
- Rest of the world: 3-14 days
All international orders can be made trough our website, we currently ship worldwide to 223 countries. Payment methods for International orders are Paypal, Visa, Mastercard, American Express, JCB and Diners Club. All parcels are shipped from Finland in co-operation with the postal service of the destination country.
To Finnish destinations the parcel usually arrives during the next day (excluding weekends). For International deliveries we use Finnish postal service Priority and EMS shipping with a delivery time of 2-14 days depending on destination.
These times apply if you have placed your order before 14.00 (GMT +2) so the parcel ships out the same day.
The online store will automatically send you a tracking number for the parcel when the product(s) are picked up for packing.
Are you looking for a volume purchase for maybe your co-workers or as a gift for your staff? We have a separate pricing policy for bigger qty orders. Please ask an offer from info@pulju.net
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